Return and refund policy
Order must be fully paid when ordering. We will not deliver or allow product pickup in case of partial payment.
If you are unhappy, unsatisfied or if the product is defective you can return the item and we will either issue a refund or send you a replacement item.
We have a 3 day return policy, with 24 hour notification required. This means that you as a client have 24 hours after receiving your order to request a return, and 3 days to perform the return and/or exchange. In order for us to be able to fulfill your return, the item/product must be in the same condition you received it, clean, in its original packaging, unworn, unused, with all labels and tags.
The client must enclose the product/item in its original packaging.
If the product has accessories, these must also be returned in order to receive any refund, should one be granted.
You will need to send back all of the order documents and forms and proof of purchase that were sent initially.
To initiate a return you will need to contact us at: admin@tattoosandsmoke.com
Once your return is received by our services it will be inspected and we will send you an email to let you know if your return is accepted or not.
If your return is approved then it will be automatically refunded on your original payment method. It may take some time for the refund to show up on your bank account.
You need to contact us before sending back any order.
We can also offer you exchanges, if applicable, to do so you will return your original order and when your return is accepted you will be able to order another item/product again.
Right of withdrawal
Right of withdrawal may not apply for certain perishable products in accordance with relevant local legislation or regulation.
Hence the client will not have any right of withdrawal and no refund can be made to the order once it is processed. Refunds will only be done if required by law or regulation.
Exceptions/non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty, medical or health products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us if you have questions or concerns about your specific item or product.
Unfortunately, we cannot accept returns for on sale items or gift cards or vouchers.
Perishable products (food, flowers…)
If the client upon delivery discovers that the product has a hidden defect or that the product is defective, the client must contact our company immediately to admin@tattoosandsmoke.com. The client will be issued a refund for the defective products on its original payment method.
The defective products will then be returned to our company in the state in which the client has received them; this includes all of the accessories and documents. If the client has paid upon returning the product our company will reimburse the fee upon showing the documents.
Any refund request done after the event took place will be denied